A: Not to the landlord. We charge referring organisations a fee to cover our costs
A: We have a special arrangement with the DWP, that allows us to access a crisis loan on the same day. This is paid direct to the landlord.
A: We contact all parties (landlord, housing benefit and clients) and work in partnership to resolve any issues
A: We have a very low re-offending rate but it does happen. We try to sustain their tenancies.
A: It very much depends on the local authority but is normally done inside six weeks.
A: Yes. It is normally paid in four weekly cycles.
A: We have housed 350 people and that has never happened. We have strict criteria about who we will accept and interview each client to assess suitability. If there are any doubts, we will not place them in your property. If there are issues, we will deal with them.
A: In general, no. However, in absolute emergencies we will give you numbers that you can ring.
